The guest must give a notice to cancel the Holiday in writing or through mail to our office and Etravego.com shall refund the tour cost after deducting the cancellation charges as under.

• From the booking date till 45 days prior to the departure date, 25 % of the package cost is chargeable.
• From 45 days to 30 days prior to the departure date, 50 % of the package cost is chargeable.
• From 30 days to 15 days prior to departure date, 75 % of the package cost is chargeable.
• For cancellations made within 15 days prior to the departure date, 100% of the package cost is chargeable.
• In case of cruises, 100% of the cruise cost paid will be forfeited in case of any cancellations, irrespective of time of cancellation.

Etravego.com reserve the rights to do any changes in the holiday program arise out of unforeseen conditions. All the amendments will be intimated to the guest well in advance .If the guest do not want to accept the significant change, then Etravego.com will offer an alternative option of equivalent or closely similar option with same price or less. The guest will be refunded with the differential cost. If the guest does not wish to take the alternative then he can reschedule the same holiday considering the time & availability of services. Or, if the guest prefer to cancel the entire holiday and receive the full refund of deposits, which the guest have paid to us, except for the admin charges of Rs 5000.00.

Unless the change is as a result of circumstances such as flight cancellations, civil wars, mob fighting, disturbance, terrorist movement, natural tragedy, fire, bad weather conditions, Etravego.com will pay you compensation as;

Before 12 days prior to the departure date, Deposits only.

Before 7 days prior to the departure date, 100% of the Holiday Cost.

Before 4 days prior to the departure date, 100% of the Holiday Cost + 1.25% of Holiday Cost.

Before 2 days prior to the departure date, 100% of the Holiday Cost + 3.50% of Holiday Cost.

Etravego.com will not pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility, as a result of circumstances beyond our control. Hence Etravego.com have to amend the holiday after booking, as agreed. When Etravego.com refer to circumstances beyond our control, Etravego.com mean any event that Etravego.com could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, threat of war, airport closures, epidemic, natural or nuclear disaster, terrorist activity, civil unrest, industrial dispute, bad weather.

Etravego.com wants all our guest to have an enjoyable, carefree holiday. But the guest must remember that they are responsible for their actions and the effect they may have on others. If any staff from Etravego.com, or another person in authority, believe the guest’s actions could upset, annoy or disturb other guests or staff, or put them in any risk or danger, or damage property then the guest will be declared as unfit to travel, Etravego.com may end their holiday and terminate the contract. The guest & the travelling party will be prevented from using their booked accommodation, transport, and any other travel arrangements forming part of their booking. And Etravego.com will not be liable for any refund, compensation or any other costs. Alternatively at Etravego.com discretion, the guest may be permitted to continue with their holiday but may have additional terms of carriage imposed upon them.

In addition to the above and the effect to their actions may have on others, they must particularly also bear in mind that they are responsible for their safety. Etravego.com is not responsible for any accidents which occur in or around any irresponsible behavior of the guest.

Consumption of alcohol during the tour is at the discretion of the guest & subjected to not affecting others privacy. The guest must, however, do so responsibly and Etravego.com will have no liability to them for any injury, loss or damage they suffer as a result of their judgment being impaired wholly or partly by alcohol.

The guest and the members of their travelling party jointly and individually liable for any damage to the accommodation, furniture, apparatus or other materials located within the accommodation, together with any legal costs incur in pursuing a claim. It is their duty to report any breakages, defects or damage to an appropriate person immediately.

Etravego.com aim at providing best possible holiday to its guest. However, if any guest found any dissatisfaction in the service then they need to immediately report it to the responsible person providing the service. If its not attended at their end, then the guest must escalate it to the customer care at Etravego.com. Etravego.com will do everything reasonably possible to sort the problem out. No complaints or refund for the same be entertained after the Holiday programs.